Support Center
Welcome to our Production Support Center. We’re here to help ensure your experience with our platform is smooth, secure, and reliable. Whether you are a donor, organizer, or supporter, our team is ready to assist you.
What We Support
We provide help with:
Account & Access
- Login or account issues
- Password resets
- Profile updates
- Security concerns
Payments & Donations
- Failed or pending payments
- Donation confirmations
- Refund or charge questions
- Receipt requests
Fundraising Campaigns
- Creating or editing campaigns
- Uploading images or content
- Campaign approval status
- Performance and visibility issues
Platform Issues
- Website or app errors
- Pages not loading
- Broken links
- Upload failures
How to Get Help
Submit a Support Request
Please provide:
- Your full name
- Email address
- Campaign or transaction ID (if applicable)
- Description of the issue
- Screenshots (if available)
Our support team will respond within 24–48 hours.
Email Support
Urgent Issues
If your campaign or donations are blocked, mark your message as URGENT and we will prioritize it.
Service Hours
Monday – Friday
9:00 AM – 6:00 PM (your time zone)
We monitor critical system issues 24/7.
Our Commitment
We are committed to:
- Protecting your data
- Keeping your donations safe
- Providing fast and fair support
- Maintaining a reliable platform
Your trust matters to us.
Need More Help?
If your issue is not listed, please contact us — no problem is too small.
We’re here to support your mission